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How You Will Benefit
All the business experts
agree that one of the themes for
this decade is that good manners
secure good business. As we continue
to become even more high-tech, the
need for a sensitive, personal touch
in business increases. As John
Naisbitt said in Megatrends,
“Whenever new technology is
introduced into society, there must
be a counter-balancing human
response.” No matter how intelligent
or accurate your technology is, you
must still interact with other
people.
In today’s environment, the
messenger must be as strong as the
message. When you use professional
behavior, you encourage positive
response from others, and you’re
more likely to garner winning
results, earn cooperation and
support, get commitments, gain
clients, and keep peace. The people
you depend on will usually come
through for you. You are more likely
to succeed when you put that
“something extra” into your way of
doing business.
Professionalism may not be listed in
your job description, but it
certainly plays a crucial part in
your career. The ability to handle
yourself property today outweighs
even your technical skills. If you
know what to do, when to do it, and
how to do it with grace and style,
you’ll have a competitive edge.
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Possible Topics
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Why image is so
important in today’s
world
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What most people don’t
know about their image
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How to present yourself
in the office
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Professional appearance
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How to have a better
attitude
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Goal setting for results
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Releasing anger and
negativity
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Planning and attending
office meetings
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Success skills in
today’s changing world
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How to be assertive, not
aggressive
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Building
personal and
professional power
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How to use gestures,
facial expressions,
posture, voice, and
physical space to be
more professional
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Telephone
manners and procedures
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Electronic manners and
procedures
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Pointing
out others' mistakes
courteously and
tactfully
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Today’s business
etiquette
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Avoiding cultural,
sexual, and racial
mistakes
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Wining, dining, and
tipping
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Inviting
and accepting
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Meeting,
greeting, and making
introductions
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Gender protocol
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Being your best on
paper
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