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American
Business
Etiquette
and
Protocol
 How
You
Will
Benefit
All
the
business
experts
agree
that
one
of
the
themes
for
this
decade
is
that
good
manners
secure
good
business.
As
we
continue
to
become
even
more
high-tech,
the
need
for
a
sensitive,
personal
touch
in
business
increases.
As
John
Naisbitt
said
in
Megatrends,
“Whenever
new
technology
is
introduced
into
society,
there
must
be a
counter-balancing
human
response.”
No
matter
how
intelligent
or
accurate
your
technology
is,
you
must
still
interact
with
other
people.
In
today’s
environment,
the
messenger
must
be
as
strong
as
the
message.
When
you
use
professional
behavior,
you
encourage
positive
response
from
others,
and
you’re
more
likely
to
garner
winning
results,
earn
cooperation
and
support,
get
commitments,
gain
clients,
and
keep
peace.
The
people
you
depend
on
will
usually
come
through
for
you.
You
are
more
likely
to
succeed
when
you
put
that
“something
extra”
into
your
way
of
doing
business.
Professionalism
plays
a
crucial
part
in
your
career.
The
ability
to
handle
yourself
property
today
outweighs
even
your
technical
skills.
If
you
know
what
to
do,
when
to
do
it,
and
how
to
do
it
with
grace
and
style,
you’ll
have
a
competitive
edge.
The
program
may
be
enhanced
with
Kay’s
book,
Business
Etiquette
and
Professionalism.
Possible
Topics
-
Why etiquette is so important in today’s world
-
How to present yourself in the office
-
Attending office meetings
-
Telephone manners and procedures
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Electronic manners and procedures
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Wining, dining, and tipping
-
Inviting and accepting invitations
-
Meeting, greeting, and making introductions
-
Gender protocol
-
Professional appearance
-
How to have a better attitude
-
Goal setting for results
-
Releasing anger and negativity
-
Success skills in today’s changing world
-
How to be assertive, not aggressive
-
Building personal and professional power
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How to use gestures, facial expressions, posture, voice, and physical space to be more professional
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Today’s business etiquette
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Avoiding cultural, sexual, and racial mistakes
-
Being your best on paper
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